Microsoft Outlook Freezing On Mac
To prevent freezing and crashing of Microsoft Office apps on your Mac, upgrade to macOS 10.13 High Sierra and update Office to version 15.38 or later. If you are using earlier MS Office and Mac OS X versions, you may experience Word, Excel, an Outlook freeze-ups, and crashes.
This tool resets customization that you've made to Outlook from the Outlook menu Preferences. It also restores Outlook window size and position settings. Set Default Mail App. This tool lets you choose Outlook for Mac as your default mail application. Then Outlook opens a new email whenever you click on a mailto: link in an email or website. If the tool doesn't resolve the issue, go to Windows or Look to start.Microsoft Support and Recovery Assistant for Office 365.(SaRA). On the first screen, select Outlook, and then select Next. Select any of the following options, as appropriate, and then select Next: Outlook keeps hanging or freezing. Oct 15, 2019 Some users who use Microsoft Outlook as their Mail client have seen that their outlook app simply freezes or is very slow to respond on macOS Catalina. This issue is more likely related to a particular property of Outlook as opposed to macOS Catalina. We have seen this issue happen in prior macOS instances such as High Sierra. May 19, 2016 I bought a new Macbook Air last month and bought new Office 2016 for Mac including Outlook. Having functionality problems with Excel (keeps selecting multiple tabs; when I do a Find function it doesn't highlight the result cell) and Word (keeps crashing / freezing) BUT the worst has been Outlook. It freezes constantly - probably 30-50% of the time.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you save a Word for Mac document, the application crashes or quits unexpectedly.
Resolution
Step 1: Download and install all Office updates
To obtain updates with Office for Mac applications, follow these steps:
Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:
- Start any Office for Mac application on your computer.
- Click Help menu, click Check for Updates.
For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.
If the issue continues to occur, proceed to the next step.
Step 2: Check the hard disc name
Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different location
If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.
Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.
If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.
If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.
Step 4: Empty the AutoRecovery folder
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.
Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:
To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Documents.
Open Microsoft User Data, and then open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
Step 5: Remove Word preferences
Note
Microsoft Outlook Crashing On Mac
Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
Quit all Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences, and then open Microsoft.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Click to learn about Office 365 subscriptions and pricing.I already have an Office 365 subscription, and the Office apps are already installed on my Mac. Microsoft to do mac app.
Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office, and then open User Templates.
Locate the file that is named Normal, and then move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.
Step 6: Create a new user account
Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.
If the issue occurs even when you use the alternative account, go to the next step.
Step 7: Test saving the file in safe mode
Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.
For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.
More information
If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.
Do you have to often, troubleshoot Outlook crash with Microsoft Office 365? Most of us prefer using Outlook as it is easier and safer as it integrates with many devices and applications. No doubt, it is very useful but has it been hanging frequently? Have there been times when you got the message ‘Outlook not responding error’? Or Outlook stuck on a screen that simply says, ‘Processing’? Does Outlook hang or freeze when sending or receiving emails?
These things do happen but the question here arises is what do you do to fix this? The answer to that is simple, troubleshoot Outlook crash with Microsoft office 365. In this article, you will find out how to troubleshoot these issues that cause Outlook to crash when you use office 365. So, continue to read to know more.
Troubleshoot Outlook issues with Microsoft Office 365
To troubleshoot Outlook issues, follow the below-mentioned steps:
1. Investigate Possible Issues With Add-In
You will have to Exit Outlook. After which open Run dialog box and make sure, to follow the procedures that are appropriate to your version of Windows. For example: if you are using Windows 10, 8.1 or 8 then, press Windows key + R. But if you are using Windows 7 then, click on Start icontype Run and press Enter.
Now, type Outlook/Safe and then click on, OK. If the issue is fixed then, on the File menu click Options and then, click on Add-ins. In that window select Com Add-ins and then, click on Go – click to clear all the check boxes in the list and then, click OK. Restart Outlook if the issue does not occur. Finally, you can start adding the add-ins one at a time until the issue occurs again.
If you are having issues that cause Outlook to crash, here's the fix to outlook 2010 always opening in work offline mode.
2. Run Outlook Diagnostics:
Microsoft Outlook Freezing On Mac Download
Here, you will have to open Control Panel > Programs and Features > Microsoft Office > Uninstall/Repair. Now, click on Repair Option.
3. Create a new Outlook profile:
Open Control Panel and click on User Account. Now click on, Mail > click on Show Profiles. Here, select the profile you want ‘remove’ and click on Remove. Once, you have removed its time to ‘add’ so, click on Add and in the Profile Name box type in a name for the profile. Make sure, to specify the User Name, the primary STMP address, and the Password. Then Click Next. (When you do this you will receive the following message – Allow this website to configure this xxxx@domain server setting) For this message click on, Don’t ask me about this website again check box and then, click Allow. When you are prompted enter your login credentials and click on OK. When the setup is finished click on, Finish.
Note: When you remove the profile the associated data files will also be removed. If you are not sure make sure to back up or if stored on the server then do not remove the profile.